As we are not generally resident in Spain (we live mainly in France) we have arranged with a property mangement agent (Costa del Sol Holidays), based in Villacana to deal with bookings on our behalf.  They are then there on the ground to help with any problems/questions you may have.

Their acceptance of your deposit forms a contract between "Costa del Sol Holidays" and the party leader acting on behalf of all members of the party.

The signature on the booking form is deemed as acceptance of our terms and conditions on behalf of the party.  In the absence of a signature, the payment of the deposit will be regarded as an automatic acceptance of our conditions.

No other conditions will apply to the contract unless confirmed by us to you in writing.

The holiday and services confirmed to you by either ourselves or one of our agents are provided directly by Costa del Sol Holidays.  Your party is contractually bound by these terms and conditions.
 

PRICES

The prices quoted are for self catering holidays in privately owned properties in beachside resorts which are subject to 7% I.V.A. (spanish V.A.T.) but inclusive of water, electricity, change of bed linen/ towels every 7 days and standard clean after your departure.

RETURNABLE DEPOSIT:  A returnable security deposit of 100 € will be included in the final invoice. Payment will be made separately by sterling cheque or "held" against credit card details.  Any breakages and damages to the property will be deducted from this deposit.

SECURITY DEPOSIT:  Credit card details will be required at time of reservation to be "held" as security against any loss, damage or additional services ordered.  If these costs exceed the returnable deposit amount.  Please note  -  these additional costs will only be charged to the credit card if the final statement of account has not been settled before the client´s departure.
 

All prices will be subject to 7% I.V.A.
 

1. All reservations must be confirmed in writing either by post, fax or e-mail.
2. A deposit of 50% of the invoice will be required to secure your reservation with the balance to be paid by at least 42 days before arrival date.
3. If we do not receive written notice of cancellation within 14 days of receipt of our booking confirmation you will be deemed to have fully and irrevocably accepted our terms of business.
4. In the case of late reservations, payment of the holiday must be paid in full at the time of reservation.
5. Availability of facilities, entertainment and attractions will vary with the time of the year. We will be pleased to provide information on request.
6. The property details may vary slightly due to the fact that not all properties on the same resort are identical, therefore, the décor or furnishings may differ as each property is privately owned. 

CHANGES TO YOUR HOLIDAY

1.  It is unlikely that we will have to make changes to your holiday but arrangements are made many weeks/ months in advance.  Sometimes it may be necessary to make changes, and we reserve the right to do so at any time.

2.  In the event of a client's booking being transferred to another property, due to circumstances beyond our control, we will endeavour to ensure that the replacement property will be of equal value or upgraded standard.
 

Payments may be paid by any one of the following:

1. Euro/ Sterling bankers draft.
2. Sterling cheque - a fixed rate of exchange will need to be requested at time of reservation. 
3. Bank transfer as detailed in invoice provided.
4. Credit card payments as detailed in invoice provided. (will be subject to 3% charge).
 

1. Please do not send cash payments through the post.
2. Payments by personal cheque cannot be accepted within 28 days of the start of your holiday.
3. All payments should be made by one person, and whenever possible, this should be the person named on the confirmation invoice.
4. Refunds: Any refunds will be paid by cheque to the person named on the confirmation invoice. 
 

Cancellations must be confirmed in writing. The following cancellation charges will be payable:

1. More than 56 days notice given - loss of 50% of deposit paid
2. between 56 - 14 days notice given - loss of total deposit
3. 13 days or less notice given - loss of total payment.

We strongly advise that clients take advantage of cancellation insurance. 
 

1. Persons renting within a private community must note that Costa del Sol Holidays, the Owner of the property nor the Community have any liability for any loss, damages or accidents incurred by clients, members of their family or any other persons visiting or residing with them.
2. You should ensure that you have your own insurance to cover such eventualities.
3. Visitors will be held responsible for any breakages or damage to the property by members of their family and visiting friends. The property inventory will be checked over on a weekly basis, therefore, any damages will be deducted from the returnable deposit.

CALL OUT CHARGES

An emergency number will be provided in the "Welcome Envelope" on arrival.  This is only in the case of extreme urgency.  A fee of 30 € will be automatically charged to the client in the case of non-essential call-outs or if the client is held accountable for any of our staff called out of office hours. COMPLAINTS If you have any complaints about your holiday, please inform one of our on-site offices immediately.  Most matters can be easily resolved while you are in the resort and a member of our staff can see and understand the exact nature of any problems that you may have.   BEHAVIOUR 1.  All clients are governed by the "Resort Rules & Regulations" that will be attached to the booking form and rental information pack.   2.  We reserve the right to decline to accept or retain any person as a client if their conduct is disruptive or affecting the enjoyment of other holidaymakers.  The rental contract will be deemed as terminated and cancellation charges will apply.